---
title: Warranty Support for Wholesale Customers
description: Warranty Support for Wholesale Customers
---
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1. [Direct Customer Service](https://help.rheosgear.com/?hsLang=en-us)
2. [Warranty & Support](https://help.rheosgear.com/warranty-support?hsLang=en-us)
May 7, 2025
# Warranty Support for Wholesale Customers
## We stand behind every pair of Rheos sunglasses—whether sold on our website or in your store. If one of your customers has a product issue, we’re here to help.
Here’s everything you need to know about how our warranty program works and how to direct your shoppers if they need support.
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### ✅ What’s Covered
All Rheos sunglasses are covered under our **Standard Warranty**, regardless of where they were purchased:
**🕶 Frame Warranty (1 Year)**
- Covers manufacturer defects (e.g., broken hinges, frame separation)
- Does not cover accidental damage or wear and tear
**🔬 Lens Warranty – Saltwater Promise (1 Year)**
- Protects against manufacturer defects like coating failure, peeling, or clouding
- Does not cover scratches from drops, cleaning abrasions, or dashboard heat
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### 📄 What We’ll Need to Process a Claim
To honor a warranty claim, we require:
- A **proof of purchase or receipt** (photo of register receipt, invoice, or store-branded return label are all fine)
- A **photo of the damage**
- The customer’s name and email for communication and shipping
The easiest way to start a claim is to direct your customer to [email us](mailto:hello@rheosgear.com).
---
### 💡 Sun Collective Upgrade Option
If your customer wants extra peace of mind, they can **retroactively join the Sun Collective** and receive:
- 2-year VIP warranty (including accidental damage)
- 30% off scratched lens / accidental damage replacements
- Free travel case
- $5 flat-rate repairs
We’ll include that option after they submit their claim—it’s never too late to upgrade their coverage.
---
### 🧾 Shipping & Processing Fees
- Within 30 days of purchase: **Free** replacement
- After 30 days: **$20 flat-rate shipping + processing** (U.S. only) for repairs or covered replacements
- International shipping fees may vary
---
### 🧠 Need Help?
If you or your customer have any questions about the process, we’re happy to assist. Just reach out to wholesale@rheosgear.com or send customers directly to our Help Center.
Thank you for helping us protect the spirit of the water—and your customers’ favorite shades. ☀️
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